There are average landlords, and then there are outstanding landlords. Going above and beyond as a landlord is beneficial for both parties. This way, tenants tend to treat your property better, and they'll send other renters your way. So, how do you go from being a mediocre landlord to being an excellent one? Here are some easy tips to follow.
Leave Welcome Baskets
When you have a new renter come in, leave them a welcome basket filled with essentials they might need the first night. Paper towels, garbage bags, some snacks, a shower curtain liner, and maybe some hand sanitizer — these are all good things to include. These items will come in useful, and you and the tenant will start off on the right foot.
Respond to Service Requests Properly
In most areas, there are laws that require landlords to respond to service requests within a certain period of time at the latest. Regardless of what the law says, a big part of being a good landlord is responding to service requests as soon as possible. Respond within hours if you can. When a tenant is calling because their toilet is not functional, their heat isn't working, or their roof is leaking, remember that's their temporary home that's having issues. You're the only one who can fix it for them as the owner. The sooner you're able to do that, the more grateful they'll be.
Follow the Lease
As tempting as it might be to make exceptions for some tenants, you're better off just following the lease, every single time. If you make an exception for one tenant, but then you can't make an exception for another, then your tenants will start to think of you as inconsistent. It's better to have them think of you as "fair," in that you treat everyone the same by always adhering to the lease terms.
Ask About Their Needs
Once a month or so, check in with your tenants. Ask how things are going with the property and whether there's anything they need. Tenants may use this opportunity to bring up small things like a window that doesn't open and close properly or a carpet that's starting to tear. More than anything else, though, they'll feel valued as tenants and be grateful for your initiative.
If you follow the tips above, you won't just be a good property landlord. You'll be a great one!